You know how to run your shop, but there might be ways that we can help you run your shop better, save you money and take a bit of the stress out of your day. Let’s run through the things a tablet can bring to your business.
Techs and Service Writers Can Approach Customers
A service writer with a tablet can approach customers and create a work order right there. This avoids creating a line which may turn off approaching customers. You can also reclaim some of your waiting area by reducing the size of your desk. Rather than waiting outside, people can wait in their cars and you can approach them where they are more comfortable. If you’re setup as a drive through the tech can walk the line.
What Tech Isn’t Comfortable with a Phone?
Let’s face it, many techs like paper because it’s what they have always done. But paper leaves you sifting through it at the end of each day to total your business numbers. So bringing something new into your shop might be easier for some techs if it works like a phone app, which Smog Advantage Tablet™ does.
Great But Can a Tablet Save Me Time?
Time is money. The faster a tech can create a work order the faster that car is out of the bay and the next one is in. The tablet interface saves time because while the customer fills out their customer information the tech can be doing something else. By just typing in the plate number, we’ll input the VIN, Year, Make, and Model. If available we’ll bring back engine size, aspiration, drive type, gross vehicle weight. All you need to do is put in the odometer value.
Save Your Physical Vehicle Inspection With the Work Order
The physical inspection part of a smog check is where 90% of BAR citations occur. With the tablet the physical inspection checklist is filled out and saved with the work order including any notes. The next time that car comes in, you can see the last checklist and make sure you don’t overlook anything you found out from its prior test.
Look Ma, No Printing
For the past few years, the BAR has allowed the electronic storage of work orders. We capture and digitize the customer signature. Ask the customer if they want to save a tree by letting you email the invoice and now you saved the cost and hassle of paper AND got your customer’s email. More on that later.
Finally You Know Who Your Customers Are
That pile of paper work orders harms your business because it hides your customer information. Numerous marketing studies show that if you contact your customer, you are more likely to get further business from them. By obtaining your customer’s email you can email them a reminder, automatically and at no charge as their next smog date approaches.
Keep the Pulse On Your Business From Anywhere
We have end of day reports that are concise and show you the information that you need to know. Because we are a cloud-based system, you can check on your shop from anywhere.